Pet Owner Resources
Frequently Asked Questions
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If you choose our communal (ashes scattered) cremation service your pet’s ashes are respectfully scattered on a peaceful grassy meadow. At its heart stands a cross, symbolizing love, remembrance, and respect. You can view this serene site in the image at the top of our Cremation Services page. It’s a serene and sacred place where many beloved pets are laid to rest with care and dignity.
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For private and partitioned cremations, we follow strict tracking protocols from intake through cremation to ensure you receive only your pet’s ashes. Our Beloved Pet tracking system, along with detailed documentation, provides complete transparency and peace of mind. If you wish, you can receive updates via phone or email, including confirmation when your pet has been picked up and when the cremation process begins. Once the process is complete, you’ll receive a final phone call to let you know your pet is ready. A standard wood urn is included with our cremation service, but additional urns are available for purchase at the Shop link below.
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Communal Cremation
Communal cremation is a respectful option for families who do not wish to have their pet’s ashes returned. In this process your pet is cremated alongside other pets without separation. After the cremation process your pets ashes are scattered on our green meadow that is pictured on our website where they will forever be remembered.
Individual Cremation
Our individual cremation process is another one of our meaningful options to honor your pet. During this process your pet is gently placed in the crematory with other pets but in this process your pet is separated from all others using partitions. Having partitions allows us to ensure that you only receive your pets cremated remains. This option provides peace of mind and allows you to keep your pet close, whether in a special urn, keepsake, or memorial.
Private Cremation
Private cremation is the option for you to have only your pet present in the crematory during the cremation process. This option provides peace of mind and allows you to keep your pet close, whether in a special urn, keepsake, or memorial. It’s a meaningful choice for those who wish to say goodbye with dignity, love, and care.
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At Palmetto State Pet Services, we understand that the passing of a pet isn’t always predictable. That’s why we offer after-hours pickup services—to ease your burden, prevent overnight delays, and spare you from having to transport your pet to a facility yourself.
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The cremation process and return of your pet’s ashes typically takes 3–7 business days, depending on the type of service selected and any custom memorial products ordered.
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If you’d like to choose a different urn or explore additional keepsakes, simply click the “Shop” button below to select the products that best honor your pet. Once you've made your selections, our team is automatically notified, allowing us to place your pet’s ashes into the chosen urn or keepsake with care and attention.

Urns and keepsakes available for purchase.
Get in Touch
If your request is urgent or after hours, please call 864-940-9462 and we will be happy to assist you.